Best Western Plus Stoke On Trent Moat House - Stoke-on-Trent

ex. BEST WESTERN Stoke-on-Trent Moat House

Etruria Hall, Festival Way, Etruria, Stoke-on-Trent, United Kingdom, ST1 5BQshow map
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Rooms and Guests
2Guests1room
Highlights
8
FabulousBased on  324 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in United Kingdom

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Overview

Best Western Plus Stoke On Trent Moat House Hotel offers a convenient location in a shopping area of Stoke-on-Trent. Built in 1991, the hotel is a combination of elegant architecture and contemporary facilities.

Guests can easily get to Gladstone Pottery Museum, which is approximately 7 km away. The property is in a 20-minute walk to Stoke-on-Trent city center.

Set next to a cinema, entertainment venues and restaurants, this hotel also offers an aqua park and an indoor swimming pool on site.

Manchester airport can be reached within a 45 minutes' drive from Best Western Plus Stoke On Trent Moat House Hotel.

Rooms

This attractive property features cozy guestrooms fitted with complimentary Wi-Fi, satellite television, climate control, central heating and a private safe. The rooms are designed with stylish décor and have carpet floors.

Eat & Drink

Guests can relax at the trendy Atmosphere In Our Viva bar, offering a variety of coffee and refreshments. Frankie and bennys treats guests with American meals and lies within 500 meters from the property.

Services

Best Western Plus Stoke On Trent Moat House Hotel provides conference equipment, a business centre and a copier along with 24-hour room service, concierge service and ironing service.

Relax

Steam baths and massage are available on site. On-site amenities for fitness include a gym and a fitness center.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2006.  Number of floors:   4.  Number of rooms:   147.

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Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

Food/ Drinks

Bar/ Lounge area

Restaurant

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Spa and relaxation

Jacuzzi

Massage

Solarium

Sauna

Sports & Fitness

  • Fitness centre

Services

  • Room service
  • Laundry
  • Dry cleaning
  • Wedding services
  • Hearing impaired services
  • Wake up service
  • Newspaper service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Packed lunches

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots

Spa & Leisure

  • Indoor swimming pool
  • Outdoor swimming pool
  • Solarium
  • Sauna
  • Jacuzzi
  • Massage

Room features

  • Air conditioning
  • Terrace
  • Tea and coffee facilities
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Hair dryer
  • Bathrobe
  • Sink

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Data ports
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 11 amFREE
Children & extra bedsAll children0 - 3 yearsExtra bedAll children4 - 13 yearsExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • City landmarks
Hot ShotsHot Shots400 ft
Odeon/Uci LtdOdeon/Uci Ltd1000 ft
Waterworld 2000 LtdWaterworld 2000 Ltd1700 ft
Mecca Social ClubMecca Social Club1700 ft
Etruria Industrial MuseumEtruria Industrial Museum3300 ft
Dudson MuseumDudson Museum3300 ft
Mitchell Memorial TheatreMitchell Memorial Theatre3300 ft
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Alton TowersAlton Towers3700 ft
British Pottery Manufacturers Federation ClubBritish Pottery Manufacturers Federation Club1.4 mi
Penkhull Christian fellowshipPenkhull Christian fellowship1.7 mi
Trentham GardensTrentham Gardens2.9 mi
Regent ChambersRegent Chambers4300 ft
Shipleys AmusementsShipleys Amusements4000 ft
Riley Snooker ClubRiley Snooker Club2.7 mi
Moorcroft MuseumMoorcroft Museum1.1 mi
Regent Theatre & Victoria HallRegent Theatre & Victoria Hall4600 ft
Gladstone Pottery MuseumGladstone Pottery Museum3.8 mi26 Uttoxeter Road
Dorothy Clive GardenDorothy Clive Garden8.7 miA51 - Willoughbridge Lane Willoughbridge
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Getting around
Airports
Manchester (MAN)22.9 mi
Chester (CEG)34.1 mi
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Reviews
7.6
FabulousBased on  324  reviews
  • 4.6
    Guest rating

    The shower was good, it wasnt very inviting but the power was there. The room was as clean as could be just dated.

    Bed was hard and lumpy, The room was tired, The plastic toilet seat! This was an Executive room!! breakfast display was ok but the food was not, the toaster disnt work, the juice dispenser was empty and the jug (one choice of fruit juice) was warm. The pool was heavy with chlorine and very small, the picture did not provide scale. The pool was busy with children not from the hotel, no space to swim. We did not eat so no comment. The bar was very poorly staffed and they did not address the customer to advise or apologise for the delay

  • 10.0
    Exclusive

    Comfort, cleanliness, food, staff, service, location need I go on!

    Nothing

  • 9.6
    Exclusive

    Jane on reception was very polite and freindly and she noticed that we got a married an upgraded us to a suite. Excellent facilities

    Nothing

  • 5.8
    Guest rating

    Nothing

    Booked a double room and got a twin and bunk beds

  • 10.0
    Exclusive

    Friendliness of staff, well laid out comfy rooms.

    Nothing

  • 7.4
    Very good

    Very good facilities within the hotel and the room was clean and spacious.

  • 10.0
    Exclusive

    The location of hotel was great, a short drive away from alton towers, the rooms were a good size for a family with young children. Rooms were spotless and staff extremely helpfull. Would reccommend!!

    Bed was a little too soft for me .

  • 8.2
    Fabulous

    A good hotel, value for money, friendly staff, and good locality for shopping, cinema, bowling and waterpark, and also fairly close proximity to Alton Towers

  • 7.4
    Very good

    Good location, hotel was very quiet and with quite good array of eateries within walking distance, went to alton towers and the directions the hotel gave us was excellant as it took you off the main route and was much quieter to get to,I would recomend this hotel for alton towers

  • 5.8
    Guest rating

    Beds were comfortable and the room was clean although decorations a little tired.

  • 9.6
    Exclusive

    Hotel had a very good atmosphere and staff were ver helpful and polite.food in restaurant was excellent and well presented .

  • 7.0
    Very good

    Parking very convenient. Common parts nicely laid out and well maintained. Food in restaurant nicely cooked and well presented. Room clean, quiet and comfortable. Staff cheerful and courteous

    No 'cheap' wine (say £13-£14) in restaurant. Better emphasis on vegetarian options required. Wi-fi arrangements not very user friendly. TV a lttle elderly and channel choices a little limited.

  • 8.2
    Fabulous

    Restaurant food excellent

    The beds are very uncomfortable as they are too soft. Staff very professional and polite. Unfortunately bar staff did not fall into this category for the fact that they insisted you walk round a wall to the other side of the bar before being served which I found unbelievable.

  • 9.2
    Superb

    Immaculately presented hotel. Luxurious decor and fittings.

    Double room had only been set up for one person (one bath robe, one bottled water, one biscuit etc). Informed reception of this on Saturday afternoon, but nothing was done to correct this.

  • 7.8
    Fabulous

    Reception staff where the best I have ever known. Really super helpfull and thopughtful. I've stayed at some fantastic hotels inc. The Manderin Oriental Bankok and the staff at the Moat House were equally as good.

    The Hotel is based on 2 Floors...one with a reception one with another entrance so its a little confusing. I'm sure if they designed the hotel again they would keep it all on one froor.

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Highlights
8
FabulousBased on  324 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in United Kingdom

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 11 amFREE
Children & extra bedsAll children0 - 3 yearsExtra bedAll children4 - 13 yearsExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Manchester (MAN)22.9 mi
Chester (CEG)34.1 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room